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This is an excerpt from our Terms available here

Article 9: PERIOD OF WITHDRAWAL / RETURNS OF THE PRODUCTS :

According to the Article L.121-21 of the Consumer Code, « every consumer has 14 days to use his period of withdrawal for a distance established contract, following a cold calling or out of an establishment, without having to motivate his decision or to pay more costs than those mentioned in the articles L.121-21-3 to L.121-21-5. E

very clause for which the consumer gives up his withdrawal period right is null. » This period is extended to the first following business day if it expired on a Saturday, on a Sunday or on a public holiday. The 14 days period take effect from the day after the receipt of the goods by the customer.

Attention: In order to be refunded, all the products must be sent back in their original conditions and in their original packaging to the following address: FILLE DE JOIE Paris, 60 rue de Condé, 77260 La Ferté Sous Jouarre, France. 

In the framework of the said withdrawal period right, the company « FILLE DE JOIE » reserve the right to refuse to refund any product that would prove to be incomplete, soiled, washed or worn away in any manner, or even do a reduction of the amount of the initial refund price, according to the return condition of the items. 

If the above-mentioned conditions are fulfilled, the company « FILLE DE JOIE PARIS» commits to refund the money to the customer within a maximum period of 30 days from the receipt date of the returned items. The costs and risks related to the reshipment are to be paid by the customer. Consequently, it is his responsibility to preserve the proof of his return.

The company « FILLE DE JOIE PARIS » recommend to the customer to return the products with a recorded delivery package or with any other mean that would prove the reshipment. On the reshipment papers should figure the following information: name, surname, recipient address, shipping date, tracking or package number and order reference number.


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