FAQs
Find here the questions that are regularly asked by our customers. If you need any information or help, please contact us by email and we'll be happy to help.
WHAT ARE THE DELAYS AND SHIPPING COSTS?
- FRANCE
Colissimo Domicile with signature: delivery costs = 9.60 €
Delivery in Point Relais Mondial Relay ( Free): from € 450.00 and above, delivery costs = Free
Delivery at Point Relais Mondial Relay: delivery costs = € 6.60
Delivery at Point Relais Colissimo: delivery costs = 7.60 € - EU (European Union)
Austria, Belgium, Bulgaria ...
Colissimo Europe: delivery costs = 25.00 €
Free delivery: from 450.00 € and more, delivery costs = Free - REST OF THE WORLD
Colissimo International € 0.00 and above € 85.00
Free delivery € 450.00 and above, delivery costs = Free
For shipments in mainland France and Monaco: The delivery time is 48 hours (2 working days).
For shipments to overseas: The indicative delivery time is 5 to 7 days depending on the destination.
For international shipments: The indicative delivery time is 4 to 8 days depending on the destination.
Within the French overseas departments and overseas territories (1): The delivery time is 48 hours (2 working days).
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept the following payment methods: Credit cards: VISA, MasterCard, American Express and PayPal.
WHAT IS YOUR EXCHANGE, RETURN AND REFUND POLICY?
You can return any item purchased on the site within 14 days of the delivery date.
for more information see our section RETURNS & REFUNDS